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Metropolis Corp is committed to distinctive quality and unparalleled customer service in all aspects of our daily business operations. As a client, you will discover that our team’s pursuit of excellence is truly why we develop some of the most innovative solutions to be experienced in our industry.
Metropolis Corp is committed to distinctive quality and unparalleled customer service in all aspects of our daily business operations. As a client, you will discover that our team’s pursuit of excellence is truly why we develop some of the most innovative solutions to be experienced in our industry.
Developed to work in the cloud transforming collaboration usage and performance analytics into a robust dataset integrating with Teams, Webex, and many other applications, while delivering real-time performance analytics, and visualizations giving Firstline Analysts modern tools to communicate with department heads sharing trends, bottlenecks, redundancies and helping to streamline operations.
Informal Call Center Solution is a live queue and agent activity monitoring solution that integrates with or without a contact center to enable businesses to track KPIs, manage workers’ activity and gain live, cradle-to-grave call information. Benefit from Cisco’s native queuing & hunt pilots functionality without sacrificing monitoring and reporting analytics. Measure ASA, AHT, SLA, abandoned, and overflow rates. Help managers realize deficits in the call center.
Trying to stay competitive and keep costs down in the ever-changing marketplace, knowing your workforce and their impact on your operation is key to staying on top of your vision. Having the business intelligence and insights into your organization revealed by Expo XT, helps guide your business into the future. Get started today!
CQD data is at your fingertips to see all your analytics quickly. Our preset filters will steer users in the right direction. One-click reports, scheduled or 1 time, whatever you need effortless and instantly.
Whatever API’s needed no problem, the data will come pouring in with our templated reports users can see any insights with easy filters, just choose the fields desired and reports are ready to go.
Expo XT Cisco CDR for Power BI empowers knowledge workers, data analysts, and collaboration engineers with collaboration insights across Cisco Unified Communication Manager CDR’s Dimensions and Facts.
Informal Call Center Solution is a live queue and agent activity monitoring solution. Improve performance with configurable call wallboards, KPI metrics, and live queue monitoring.